Man and Van Ilford Service Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Ilford provides man and van, removals, collection, delivery and related services. By making a booking, confirming a quotation, or allowing our staff to begin work, you agree to be bound by these Terms and Conditions.

If you do not agree with any part of these Terms and Conditions, you should not proceed with a booking or use our services.

1. Definitions

In these Terms and Conditions, the following words have the meanings set out below:

1.1 "Company" means Man and Van Ilford, the provider of removal and related services.

1.2 "Customer" means the person, firm or organisation requesting the services.

1.3 "Services" means removal, man and van, collection, delivery, loading, unloading, packing, and any other services provided by the Company.

1.4 "Goods" means all items handled, transported, stored or otherwise dealt with by the Company on behalf of the Customer.

1.5 "Premises" means any address where the Services are provided, including collection and delivery locations.

1.6 "Contract" means the agreement between the Company and the Customer, comprising these Terms and Conditions and any written quotation or confirmation.

2. Service Area

2.1 The Company primarily operates in Ilford and surrounding districts, providing man and van and removal services to residential and commercial customers.

2.2 The Company may, at its discretion, accept bookings to or from locations outside the usual service area. Additional charges, travel time and route restrictions may apply and will be confirmed at the time of quotation or booking.

3. Booking Process

3.1 Bookings may be made by the Customer through the Company’s accepted communication methods as notified from time to time.

3.2 When making a booking, the Customer must provide accurate and complete information, including:

3.2.1 Collection and delivery addresses.

3.2.2 Date and preferred time of the move or service.

3.2.3 Details of all Goods to be moved, including any large, heavy, fragile or valuable items.

3.2.4 Information about access restrictions at any Premises, such as stairs, lifts, parking limits, low bridges, narrow roads or congestion controls.

3.3 Quotations are based on the information provided by the Customer at the time of enquiry. The Company reserves the right to amend the quotation or apply additional charges if the information provided is incomplete or inaccurate, or if the scope of work changes.

3.4 A booking is confirmed only when the Company has accepted the request and, where applicable, a required deposit or pre-payment has been received.

3.5 The Customer is responsible for checking all booking details for accuracy and notifying the Company promptly of any errors or changes.

4. Quotations and Pricing

4.1 Unless stated otherwise, quotations are provided on an estimate basis according to the details supplied by the Customer and the Company’s standard rates.

4.2 Quotations may be provided as hourly rates or fixed prices, depending on the nature of the job. The basis of the quotation will be confirmed at the time of booking.

4.3 The Company reserves the right to charge for:

4.3.1 Waiting time caused by delays outside the Company’s control.

4.3.2 Additional labour required to handle Goods not disclosed at the time of quotation.

4.3.3 Extra mileage, tolls, congestion charges, parking fees and similar costs incurred in carrying out the Services.

4.4 Any quotation is valid for a limited period as notified by the Company. After this period, the Company may amend or withdraw the quotation.

5. Payments

5.1 The Customer agrees to pay the Company the charges for the Services as quoted or as otherwise agreed in writing.

5.2 The Company may require a deposit or full pre-payment to secure a booking. The amount and timing of such payments will be confirmed during the booking process.

5.3 Unless otherwise agreed, payment of any balance is due immediately upon completion of the Services on the day of the move or at the time specified by the Company.

5.4 The Company accepts payment by the methods that it makes available from time to time. The Customer is responsible for ensuring that cleared funds are available when payment is due.

5.5 Where payment is not made when due, the Company may:

5.5.1 Suspend or refuse to carry out further Services.

5.5.2 Retain possession of Goods until payment in full has been received.

5.5.3 Charge interest on overdue amounts at a reasonable rate from the due date until payment in full is received.

6. Cancellations and Changes

6.1 If the Customer needs to cancel or amend a booking, they must notify the Company as soon as possible using the same contact method used to make the booking or any other notified method.

6.2 The Company may apply a cancellation charge, which will depend on the amount of notice given:

6.2.1 Where more than 48 hours’ notice is given before the scheduled start time, any deposit may be refunded or transferred at the Company’s discretion.

6.2.2 Where between 24 and 48 hours’ notice is given, the Company may retain part or all of the deposit or charge a percentage of the estimated fee.

6.2.3 Where less than 24 hours’ notice is given or the Customer fails to be available at the scheduled time, the Company may charge up to 100 percent of the quoted fee to cover loss of work.

6.3 If the Customer reduces the scope of the Services on the day of the move without prior notice, the Company reserves the right to charge based on the original booking, including any minimum charges.

6.4 The Company may cancel or reschedule a booking in the event of circumstances beyond its control, including but not limited to severe weather, vehicle breakdown, staff illness, accidents, or road closures. In such cases, the Company will inform the Customer as soon as reasonably possible and will offer an alternative date or a refund of any pre-payment for Services not provided. The Company is not liable for any indirect or consequential loss arising from such cancellation or rescheduling.

7. Customer Responsibilities

7.1 The Customer is responsible for:

7.1.1 Ensuring that Goods are properly packed and ready for transport unless packing services have been expressly agreed.

7.1.2 Labeling all boxes and containers clearly, especially those containing fragile or high-value items.

7.1.3 Arranging suitable parking and access at all Premises, including any permits required. Any penalties, fines or additional charges arising from inadequate parking arrangements may be charged to the Customer.

7.1.4 Being present, or ensuring that an authorised representative is present, at all times during loading and unloading to provide instructions and check Goods.

7.1.5 Checking the Premises at the end of the move to ensure that nothing has been left behind.

7.2 The Customer must not request the Company or its staff to break the law, including but not limited to parking restrictions, road traffic regulations, or waste disposal legislation.

8. Excluded Goods

8.1 Unless specifically agreed in writing, the Company does not accept for transport or handling:

8.1.1 Hazardous, flammable, explosive or illegal items.

8.1.2 Perishable goods or items requiring controlled temperatures.

8.1.3 Cash, precious metals, jewellery, watches, deeds, securities or other high-value documents.

8.1.4 Livestock, pets or other animals.

8.2 If such items are handed to the Company without its knowledge or consent, the Company shall have no liability for loss, damage or deterioration, and the Customer shall be responsible for any resulting loss, damage, or regulatory action.

9. Waste and Recycling Regulations

9.1 The Company operates in accordance with applicable waste and environmental regulations. Certain items may require special handling, disposal or recycling and may attract additional charges.

9.2 The Company is not a general waste disposal service. Where removal of unwanted items is requested, the Customer must declare this in advance so that appropriate arrangements can be made.

9.3 The Customer must not ask the Company to dispose of any items unlawfully, fly-tip waste, or deposit items in locations not authorised for that purpose.

9.4 Any waste collection, recycling or disposal must be agreed in advance. The Customer may be required to confirm in writing that they are the owner of the items or have authority to dispose of them.

9.5 The Customer is responsible for any costs, fines, penalties or claims arising from their failure to comply with waste and recycling laws in relation to items handed to the Company for removal or disposal.

10. Liability for Loss or Damage

10.1 The Company will exercise reasonable care and skill in handling and transporting the Customer’s Goods and in providing the Services.

10.2 The Company’s liability for loss of or damage to Goods is limited as follows, unless otherwise agreed in writing:

10.2.1 The Company shall not be liable for pre-existing damage, wear and tear, or inherent defects in Goods.

10.2.2 The Company shall not be liable for damage arising from inadequate packing by the Customer, or from Goods packed in unsuitable containers.

10.2.3 The Company shall not be liable for damage to the internal workings of electronic items, appliances or mechanical equipment unless there is clear external physical damage caused by the Company’s negligence.

10.2.4 The Company shall not be liable for loss of or damage to items of high value, fragile items not properly packed, or Excluded Goods set out in these Terms.

10.3 Any claim for loss or damage must be reported to the Company in writing as soon as reasonably practicable and in any event no later than seven days after completion of the Services. The Customer must provide evidence of the loss or damage and proof of value where requested.

10.4 Where the Company is found liable, its liability shall be limited to the reasonable cost of repair or the current market value of the item, whichever is lower, subject to an overall cap per job as notified by the Company from time to time.

10.5 The Company shall not be liable for any indirect or consequential losses, including but not limited to loss of profit, loss of opportunity, or emotional distress.

11. Damage to Property

11.1 The Company will take reasonable care to avoid damage to Premises during the provision of the Services.

11.2 The Customer must advise the Company of any known vulnerabilities at the Premises, such as weak staircases, loose floor coverings, delicate surfaces or restricted access points.

11.3 The Company shall not be liable for:

11.3.1 Damage caused by the movement of Goods where access is restricted and the Customer has been advised of the risk.

11.3.2 Damage to driveways, paths or other surfaces resulting from the weight or movement of vehicles required to gain access.

11.4 Any alleged damage to Premises must be reported to the Company as soon as possible and in any event within 24 hours of completion of the Services.

12. Delays and Events Beyond Control

12.1 The Company will use reasonable efforts to carry out the Services at the agreed time, but timings are estimates only and are not guaranteed.

12.2 The Company shall not be responsible for delays or failure to perform the Services caused by events beyond its reasonable control, including but not limited to traffic, accidents, severe weather, road closures, breakdowns, industrial action or acts of third parties.

12.3 Where delay occurs for reasons beyond the Company’s control, the Company may charge reasonable waiting time and associated costs.

13. Insurance

13.1 The Company may maintain appropriate insurance for its operations. The existence of any such insurance does not extend or increase the liability of the Company beyond the limits set out in these Terms.

13.2 The Customer is encouraged to arrange their own additional insurance cover for Goods if the standard limitations of liability are not sufficient for their needs.

14. Complaints

14.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible so that it can be addressed promptly.

14.2 Formal complaints should be submitted in writing, providing full details of the concern, the date of service, and any supporting evidence.

14.3 The Company will investigate complaints and respond within a reasonable period. Any remedy offered will be at the Company’s discretion and in line with these Terms and applicable law.

15. Privacy and Data

15.1 The Company will collect and use personal data provided by the Customer for the purpose of arranging and delivering the Services, managing the Contract and complying with legal obligations.

15.2 The Company will take reasonable steps to protect personal data and will not sell or disclose such data to third parties except as necessary for the performance of the Services or where required by law.

16. Amendments to Terms

16.1 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that Contract.

16.2 Continued use of the Services after changes to the Terms have been published will constitute acceptance of the updated Terms for future bookings.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.

17.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.

18. General Provisions

18.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall remain in full force and effect.

18.2 No failure or delay by the Company in exercising any right or remedy shall constitute a waiver of that or any other right or remedy.

18.3 The Customer may not assign or transfer any of their rights or obligations under the Contract without the prior written consent of the Company.

18.4 Nothing in these Terms and Conditions is intended to confer any rights on any third party.



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Save Money When You Hire Our Man and Van Ilford Company!

Do you want to make sure you get the very best rates going for hiring a man and van Ilford service? You've found the right company! Not only are our prices the lowest in the IG2 area, but we will provide you with a quality service you and your family can trust. We know just how disruptive a house move can be - and that's why we strive to provide all our customers with a service you can trust. Call us today to discover just how much you could save when you use our bespoke man with a van company.

Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Ilford Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 381 High Rd
Postal code: IG1 1TF
City: London
Country: United Kingdom

Latitude: 51.5610840 Longitude: 0.0831360
E-mail:
[email protected]

Web:
Description: Are you in need of expert man and van services throughout Ilford, IG1 at competitive price? Give us a ring now and get a free quote!
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